Clear Policies Supporting Every Firewood Delivery

Our Terms of Service

1. Who We Are

Thompson Brothers Firewood ('TBF', 'we', 'us', or 'our') is a residential and commercial firewood delivery service based in Germantown, Maryland, serving Montgomery County and surrounding areas. Our website is www.thompsonfirewood.com.

2. Information We Collect

When you contact us, request a delivery, or submit a form on our website, we may collect the following information:

  • Name
  • Delivery address
  • Phone number (including mobile number)
  • Email address
  • Delivery preferences and notes

We do not collect payment information through our website. Payments are handled directly at or after delivery.

3. How We Use Your Information

We use the information you provide solely to:

  • Schedule and complete your firewood delivery
  • Communicate with you about your order via phone, text, or email
  • Send delivery confirmations and follow-up messages
  • Respond to inquiries and customer service requests
  • Improve our service and operations

We do not use your information for automated marketing campaigns without your consent.

4. SMS / Text Messaging

If you provide your mobile phone number, you may receive text messages from Thompson Brothers Firewood related to your delivery — including scheduling updates, delivery confirmations, and follow-up messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

To opt out of text messages at any time, reply STOP to any message from us. For help, reply HELP. Message and data rates may apply. Message frequency varies.

5. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share limited information only in the following circumstances:

  • With delivery crew members as necessary to complete your order
  •  With service providers who assist in operating our business (e.g., payment processors), under strict confidentiality
  • When required by law or to protect the rights and safety of our customers or team

6. Data Retention

We retain customer information for as long as necessary to maintain our service relationship and fulfill legal or operational obligations. Customer delivery records may be retained for multiple seasons to support repeat orders and scheduling history.

7. Your Choices

You may contact us at any time to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your information (subject to operational requirements)
  • Opt out of text message communications (reply STOP to any text)

8. Cookies and Website Analytics

Our website may use standard analytics tools (such as Google Analytics) to understand how visitors use our site. This data is aggregated and anonymous. We do not use cookies to track individual users for advertising purposes.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the 'Last updated' date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us using the form on our Contact Us page or by email at info@thompsonfirewood.com.